AIRCO & HEATING WARRANTY CONDITIONS

OFFICIAL WARRANTY STATEMENT CONDITIONS OF TENNECO PRODUCT IN EUROPE, MIDDLE-EAST AND AFRICA

 

DISCLAIMER: This statement is not intended to define, limit, or describe the scope or intent of any applicable statutory provisions nor of any provisions of any existing contracts. In case of discrepancies between this statement and any other official bilateral warranty conditions, the latter shall prevail. All brands referred to in this statement are registered trademarks of Tenneco Inc. or one of its subsidiaries in one or more countries, distributed by Federal-Mogul and/or DRiV (hereinafter collectively “DRiV”).

The parts we supply will correspond with their specification at the time of delivery and will be free from defects in material and workmanship for the duration of the mentioned warranty period. This warranty applies only to defects arising under normal usage conditions of the vehicle with normal wear and tear of the part and proper use of the parts in accordance with DRiV’s specifications, instructions and catalogue. DRiV will accept no liability in respect of any defect arising or failure resulting from unfair wear and tear, willful damage, negligence, use outside normal operating conditions, misuse (racing, rally or motorsports and off-road), recycling or reconditioning, or alteration of the parts or modification of the parts or use of the parts in applications or vehicles other than those specified by DRiV’s own catalogue. The warranty period starts from the date of installation. A warranty service does not lead to an extension of the warranty period, nor does it set a new warranty period in motion.

In the event of a valid warranty claim, DRiV will be liable, at its option, to repair or replace the DRiV’s parts in question free of charge or refund the purchase price of the parts, under normal conditions within a set amount of time, depending on the specifics of the written warranty as explained in the specific sections below.

Our warranty applies independently of and in addition to all your statutory warranty rights, which you are entitled to free of charge in the event of defects and which are not affected by this warranty.

To the extent permitted by law, DRiV shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profit, loss of use, or any third-party claims.

This warranty is issued by: Federal-Mogul Global Aftermarket EMEA B.V., Prins Boudewijnlaan 5, 2550 Kontich, Belgium.

English customer portal: www.drivparts.com/en-eu/claims.html

In all cases, the warranty conditions of the respective partner organization from which the product has been purchased apply. In the event of a warranty claim or for the warranty conditions, please contact the organization where the product has been purchased.

If you are a direct customer of DRiV, Kontich, Belgium, and its direct and indirect subsidiaries in the EMEA region (i.e. you have received an invoice from DRiV directly for your purchases) you can file your warranty claim through the DRiV warranty portal:

• English: www.drivparts.com/en-eu/claims.html
• French: www.drivparts.com/fr-fr/claims.html
• German: www.drivparts.com/de-de/claims.html
• Italian: www.drivparts.com/it-it/claims.html
• Spanish: www.drivparts.com/es-es/claims.html   
• Russian: www.drivparts.com/ru-ru/claims.html
  

Warranty Conditions apply for parts fitted, not for issues occurring before installation, or during transportation and/or storage. Where parts have been returned under warranty to your local supplier, DRiV has the rights to examine all components including any associated parts to determine whether the failure has to do with by how the part has been installed, or if there is a problem with its associated components, or any other reason.

All claims must be processed through the recognized party who originally sold the part. The claim can then be progressed to the organization from which the part originated.

DRIV’S REGIONS IN EMEA

The Warranty Conditions as stated in this document apply to Europe, Middle-East and Africa. These regions are specified as followed:

• *1= Region-1: European Union Region: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Isle of Man, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
• *2=Region-2: European countries not part of the Union but having same conditions: Albania, Andorra, Bosnia-Herzegovina, Guernsey, Iceland, Kosovo, Liechtenstein, Norway, San Marino, Svalbard, Switzerland, Serbia, Montenegro, Monaco, North Macedonia, United Kingdom, Vatican City.
• *3= Region-3: Europe without EU: Azerbaijan, Bouvet Island, Falkland Island, Faroe Islands, Georgia, Gibraltar, Greenland, Jersey, Moldova, Turkey, Ukraine.
• *4=Region-4: Eurasian Economic Union: Armenia, Kazakhstan, Kyrgyzstan.
• *5=Region-5: Middle and Far East: Afghanistan, Bahrain, Iraq, Israel, Jordan, Kuwait, Lebanon, Mauritania, Oman, Pakistan, Palestine, Qatar, Saudi Arabia, Tajikistan, Turkmenistan, United Arab Emirates, Uzbekistan, Yemen, Djibouti.
• *6=Region-6: North Africa: Algeria, Benin, Burkina Faso, Cameroon, the Central African Republic, Chad, Coite D’ivoire, the Democratic Republic of Congo, the Republic of the Congo, Egypt, Equatorial Guinea, Gabon, Gambia, Guinea-Bissau, Mali, Niger, Morocco, Senegal, Sierra Leone, Togo, Tunisia, The Western Sahara.
• *7=Region-7: Central Africa: Angola, Botswana, Burundi, Cabo Verde, Comoros, Eritrea, Ethiopia, Ghana,  Kenya, Lesotho, Liberia, Madagascar, Mayotte, Malawi, Mauritius, Mozambique, Namibia, Nigeria, Réunion, Rwanda, Saint Helena, São Tomé and Príncipe, Seychelles, Somalia, South Georgia, Swaziland, Tanzania, Uganda, Zambia, Zimbabwe.
• *8=Region-8: South Africa: Republic of South Africa.
  
  
  

WALKER WARRANTY DOES NOT COVER FAILURES OR DAMAGE RESULTING FROM:

• Improper installation, including failure to follow OEM service manuals, technical bulletins, or recommended repair procedures.
• Failure to replace required components during installation, such as driers, accumulators, condensers with integrated driers, expansion valves, or O-rings.
• Reuse of old or contaminated parts (e.g. O-rings, expansion valves, or filter elements) during installation.
• Use of sealing pastes or non-approved sealants that can contaminate or damage system components.
• Cross-threading, overtightening, or improper torque application during fitting of pipes, sensors, or fasteners.
• Incorrect routing or mounting of hoses, pipes, or electrical connectors causing mechanical wear or thermal stress.
• Use of incorrect or contaminated tools or service equipment (e.g. vacuum pumps, refrigerant identifiers, recovery machines).
• Improper evacuation, charging procedures, or system pressure control, leading to air or moisture contamination and component failure.
• Use of non-approved refrigerant types, oils, or chemical additives (e.g. stop-leak agents).
• Operation with incorrect refrigerant charge levels (overcharging or undercharging).
• System contamination with moisture, sludge, metal particles, or other foreign matter.
• Use of components in vehicles or systems not listed in the Walker catalogue or its official amendments.
• Damage caused by unauthorized modifications to the HVAC system (e.g. retrofits, bypassing controls, altering pressure parameters).
• Operation in off-road, motorsport, or commercial applications not approved for the component.
• Damage caused by impact, collision with external objects, or debris intrusion.
• Damage due to corrosion, excessive vibration, improper storage, or environmental exposure (e.g. extreme heat, cold, or road salt).
• Failure of Walker HVAC components resulting from failure of related or upstream components (e.g. clogged expansion valve, blocked condenser, or locked compressor).
• Electrical failures caused by improper wiring, short circuits, voltage spikes, or unauthorized electrical modifications.
• Costs related to diagnostics, system flushing, refrigerant refill, labor, or installation.

 

WARRANTY LENGTH - Valid for regions 1; 2; 3; 4; 5; 6; 7; 8

WARRANTY PERIOD	SERIE
3 years*	STANDARD PASSENGERS CARS. PROFESSIONAL AND COMMERCIAL USE: Walker  Internal blowers, Walker condensers, Walker dryers, Walker compressors, Walker evaporators , Walker expansion valves.

*The warranty period starts from the date of installation.

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