A tale of two shops
Imagine there are two auto repair shops in your town. One is clean, tidy and professional with everything organized in a logical fashion. The other shop is disheveled and looks more like a garage in someone’s backyard rather than a place of business.
Everything else being equal, which shop would you go to? Which shop do you think your customers would take their vehicles to? First impressions, good and bad, can have a powerful impact. Remember, you only have one chance to make a good first impression. A clean shop goes a long way in making a good first impression that brings customers back.
Customers appreciate a clean and organized shop and will reward you with their business. A successful shop not only delivers great service, it pays attention to the little details like a clean restroom and tidy waiting area.
When customers have a positive experience at your shop, they tell their friends and family. This positive word-of-mouth is crucial in helping your shop build sales.
By keeping tools organized, techs know exactly where to find the tool they need to get the job done. This reduces wasted time searching for missing tools and increases productivity by helping them complete more jobs.
A clean shop is a safe shop. Messy workspaces and floors increase odds for slip-and-fall accidents that can lead to extended time off work.
An organized shop can boost employee morale. When techs don’t have to struggle to locate tools, they can just concentrate on getting the job done without added frustration.