Garage Gurus
Peace-of-mind as standard

 

to help you avoid warranty issues

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Quality products with comprehensive cover

Garage Gurus is brought to you by DRiV – the same people who are behind some of the most well-known brands whose parts you use day-in, day-out to repair customers’ vehicles.

The many components that Garage Gurus promotes and provides training on are some of the best available. They are manufactured to OE specification at the very least and their quality is the result of our significant investment in research, design and manufacturing.

Such is the quality of our parts that they come with a comprehensive warranty of up to three years (dependent on the individual component) – giving you the peace-of-mind that your repairs will leave your customers completely satisfied.

Warranties_3

 
 
 

Warranties

Helping you to prevent warranty issues

Garage Gurus is here to help you avoid any warranty issues that might arise through human error.

When parts have been returned under warranty, a closer inspection often determines that the failure is to do with how the part has been fitted, or there is a problem with its associated components, rather than the new replacement part. For example, directional brake pads may have been fitted the wrong way or new brake pads might have been damaged because worn discs were not replaced at the same time.

With guidance from Garage Gurus you can eliminate the chances of incorrectly installing a component, enabling you to efficiently complete the repair to the highest standard, avoid customer complaints and saving you from having to undertake the job again. 

 
 
 

If there is an issue while installing

Of course, if you did not succeed in avoiding an issue with a part while installing or right after, then we are also here to help. We have a dedicated technical call centre that can efficiently answer your query and provide advice. Depending on your region, you can contact us on the numbers below:

Europe 

   Austria
 
00800-33337256

 

   Belgium
 
+800-29 12 2

 

   Denmark
 
00800-33337256

   Finland
 
9900800-33337256

   France
 
0810 000 029    /
00800-33337256

 

   Germany
 
00800-33337256

 

   Ireland
 
00800-33337256

 

   Luxembourg
 
+800-80955

 

   Netherlands
 
00800-33337256

 

   Norway
 
00800-33337256

   Poland
 
00800-33337256

 

   Sweden
 
00800-33337256

   Switzerland
 
00800-33337256

 

   United Kingdom
 
00800-33337256

 

Africa

   Algeria
 
21-398-2402374

   Botswana
 
00269-800-300 -097

 

   Kenya
 
0800-723-165

 

   Morocco
 
8000-92349

 

   Nigeria
 
23-419-030099

 

   South Africa
 
00800-33337256

 

   Tunisia
 
21-631-378141

 

Middle East

   Bahrain
 
00800-4267

   Egypt
 
0800-000-9642

   Jordan
 
800-22990

 

   Qatar
 
00800-100814

 

   Saudi Arabia
 
0800-814-6000

 

   United Arab Emirates
 
00800-33337256

 

 

If there is an issue with a part

It could happen ultimately there is an issue with one of our products.  To return a product which fails (other than through fair wear and tear) simply contact our local DRiV Customer Services Team for a Returns Authorisation Document and a claim Number. They will explain our returns procedure. We will deal with your claim with no fuss, delays or problems. We believe in the quality of DRiV products which is why we are more than happy to back them up with our warranty policy. Like the products themselves – it is nice to know you can rely on it if you have to. 

Contact DRiV Customer Services

 

 

Alternatively, you can email us at warranty-claims@driv.com

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